Cancellation Policy
Cancellations must be made at least 24 hours before the scheduled pickup time. Cancellation terms vary based on the type of service:
- Full Truck Load: 48 hours advance notice required
- Part Load: 24 hours advance notice required
- Express Services: 12 hours advance notice required
Refund Eligibility
Refunds are processed under the following conditions:
- Service cancelled within the specified time frame
- Service not provided due to our operational issues
- Overcharging or billing errors
- Damage to goods due to our negligence (subject to investigation)
Refund Process
Our refund process follows these steps:
- Submit refund request with booking details
- Our team will review the request within 2-3 business days
- Approved refunds will be processed within 7-10 business days
- Refunds will be credited to the original payment method
Non-Refundable Charges
The following charges are non-refundable:
- Loading and unloading charges if service has commenced
- Fuel surcharges for partial service completion
- Third-party charges (tolls, permits) already incurred
- Cancellations made after the specified time frame
Partial Refunds
In cases where service is partially completed, refunds will be calculated based on:
- Distance covered vs. total distance
- Services rendered vs. total services booked
- Time spent vs. total estimated time
Dispute Resolution
If you disagree with our refund decision:
- Contact our customer service team within 30 days
- Provide all relevant documentation and evidence
- We will review and respond within 5 business days
- Final decisions will be communicated in writing
Last updated: November 08, 2025
